These AI Assistant Terms of Service (“Terms”) govern your purchase and use of the AI Assistant service (the “Service”) offered by Mfr.io, Inc. (“Company,” “we,” “us,” or “our”). By purchasing, accessing, or using the Service, you (“Customer,” “you,” “your”) agree to be bound by these Terms and our Platform Terms of Use and Privacy Policy.
Our AI Assistant is an automated chat widget that answers questions from your website visitors using information you provide (documents, product details, etc.) and publicly available data.
We handle the setup, provide ongoing monthly maintenance, and help update your content as needed. You can easily embed the AI Assistant directly into your website. If we make significant changes to the Service, we’ll let you know in advance.
Initial Setup Fee. A one‑time setup fee of US $5,500 is due before Service activation. This fee is non-refundable.
Monthly Maintenance. A recurring fee of US $100 per month begins upon completion of the initial setup. Monthly fees are non-refundable, but you may cancel at any time as described in the Cancellation section.
Payment Method. Fees are billed and collected via Stripe® or another processor we designate. You authorize us to charge your chosen payment method when fees are due.
Taxes. Fees do not include applicable taxes or duties, which remain your responsibility.
By You. You may cancel at any time by emailing support@mfr.io. The Service will remain active until the end of the then‑current billing cycle.
By Us. We may suspend or terminate the Service immediately if (a) you breach these Terms or applicable law; (b) your use poses a security, legal, or reputational risk to us or others; (c) you exceed fair‑usage limits that we reasonably establish; or (d) required by law.
Effect of Termination. Upon termination we will disable the AI Assistant. Upon written request made within 30 days after termination, we will delete or return your proprietary data, except to the extent we are legally required to retain it.
You agree not to use the AI Assistant to share harmful, misleading, or illegal content; submit personal data of individuals under 16; reverse-engineer or disrupt the AI Assistant’s underlying technology; or otherwise violate applicable laws. To protect the integrity of the Service, we may monitor its usage only to enforce this policy.
We aim for 99.5% monthly uptime, excluding planned maintenance, but this isn't guaranteed.
We typically reply to support requests within 48 hours on business days. You can reach us at support@mfr.io.
The AI Assistant and its underlying technology are owned exclusively by Mfr.io, Inc. You retain full ownership of Your Data, and you allow us to use it only as needed to operate and maintain your AI Assistant. No other rights are transferred.
Informational Use. The Service is provided “as is.” It does not constitute professional advice. You are solely responsible for verifying critical information.
No Warranties. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement.
Liability Cap. To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service will not exceed the total fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, special, or punitive damages.
These Terms are governed by and construed under the laws of the State of Delaware, USA, without regard to its conflict‑of‑law principles.
Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware, in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party waives the right to a jury trial. Notwithstanding the foregoing, either party may seek injunctive relief in any competent court to prevent unauthorized use or disclosure of confidential information or intellectual property.
Survival. The sections on Acceptable Use, Payment, Liability, and Dispute Resolution remain effective even after cancellation or termination.
Complete Agreement. These Terms, along with our Platform Terms and Privacy Policy, represent our full agreement about the Service.
Conflicts. If these Terms conflict with our Platform Terms or Privacy Policy, these Terms apply.
We may update these Terms from time to time. Material changes will be posted at mfr.io and are effective immediately upon posting. Your continued use of the Service after any change constitutes your acceptance.