Here, we outline the personal data (PD) and non-personal data (NPD) mfr.ID collects, how we safeguard your information, and your rights to control and manage your data. Our commitment is to your privacy and data security.
At mfr.ID, we are committed to transparency in our data collection practices. We collect the following information:
Device Information: Collected based on our legitimate interests to improve user experience. This includes the type of device you are using, operating system, and browser type to ensure our website is optimally presented for your device.
Browsing Behavior: Collected based on our legitimate interests to enhance your browsing experience. This includes details about your navigation on our site, such as the pages you visit, the time spent on those pages, and the links you click on. This helps us improve the user experience and tailor our content to your interests.
We also collect information through our 'Request Early Access' form, which includes:
Identifying Information: Your first and last name, collected based on contractual necessity to personalize our communication with you and allow you to log into our platform.
Contact Information: Your email address and company name, collected based on contractual necessity to respond to your inquiries, send you information about our services, and facilitate communication between buyers and manufacturers.
Please note that providing this information is voluntary, but it is necessary to provide you with our services. We do not collect any personal information unless you choose to provide it to us.
At mfr.ID, we leverage Artificial Intelligence (AI) to enhance our services and improve user interactions. Below is an overview of how we utilize AI technology:
AI Assistant
Integration: Our AI Assistant is embedded within manufacturer profile pages to facilitate seamless connections between buyers and manufacturers.
Functionality: The AI Assistant assists users by:
Answering Questions: Providing responses to inquiries related to manufacturers and their products.
Data Interaction: Accessing and utilizing manufacturer data to deliver relevant and accurate information.
Facilitating Requests: Enabling the submission of Requests for Quotations (RFQs) and Requests for Information (RFIs).
Data Usage
Purpose: The data collected through interactions with the AI Assistant is used exclusively to:
Enhance User Experience: Facilitate and improve interactions between buyers and manufacturers on their respective profile pages.
Provide Relevant Information: Ensure that users receive accurate and timely information tailored to their queries.
Data Handling:
Data Collection: We collect information that you provide directly through your interactions with the AI Assistant, including your queries, responses, and any additional details necessary to process your requests.
Non-Training Use: We do not use data from AI Assistant interactions to train or improve our AI models.
Data Retention: We do not retain any data from these AI interactions beyond what is necessary for facilitating user connections. Data is typically retained only for the duration of your session or as required to complete your request.
User Rights: Users have the right to access, correct, or delete their data collected through AI interactions. To exercise these rights, please contact us at support@mfr.io.
Processing by Third Parties
OpenAI Services: When you interact with the AI Assistant, your queries are processed by OpenAI's servers to generate appropriate responses. OpenAI processes your data in accordance with their Privacy Policy.
Data Security: We implement robust security measures to protect your data during processing by third parties. This includes encryption, access controls, and regular security assessments to prevent unauthorized access, disclosure, alteration, or destruction of your data.
Transparency and Disclosure
AI-Generated Content: Any content generated solely by the AI Assistant without manufacturer guidance or review will be clearly marked as "AI-Generated Content" to ensure transparency and maintain trust.
User Notification: Users will be informed when they are interacting with AI-generated responses to maintain clarity in communications and ensure users are aware they are not engaging with a human representative.
We believe in utilizing your information to enhance your overall experience with mfr.ID. Here’s how the information we collect makes a difference:
Personalization: By understanding your preferences and interactions with our website, we can tailor our content, recommendations, and services to better suit your interests.
Service Improvement: Analyzing how you use our website helps us identify user patterns and trends, leading to more effective updates and enhancements of our platform.
Customer Support: Your information allows us to provide a more responsive and personalized support experience, helping us to quickly resolve any issues you may encounter.
Communication: We use your contact information to send you updates about our services, security alerts, and helpful information based on your use of our platform.
We are dedicated to using your information responsibly and ensuring that the benefits of data analysis are shared with you as enhancements to our services.
At mfr.ID, safeguarding your personal information is our priority. Our data storage and security protocols are designed to protect your information from unauthorized access, disclosure, alteration, or destruction. We use Mailchimp as our data processor, and we have Data Processing Agreements in place to ensure compliance with data protection laws. Our security measures include:
Two-Factor Authentication (2FA): For an added layer of security during account access.
Data Encryption: We encrypt your data in transit and at rest to ensure that your personal details are shielded from unauthorized access.
Regular Security Audits: Our systems undergo periodic security audits to identify and remediate potential vulnerabilities.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data, and only for legitimate purposes.
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements:
Device Information and Browsing Behavior: Retained indefinitely to improve our services.
Identifying and Contact Information: Retained as long as your account is active and for up to 12 months after account deletion, unless otherwise required by law.
In the unlikely event of a data breach, we have established a comprehensive incident response plan to promptly address the situation. We will notify affected individuals and relevant authorities as required by law and take immediate steps to mitigate any potential harm.
You, as the user, have substantial control over your personal information. Under applicable data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any information you believe is inaccurate or incomplete.
Deletion: Request that we delete your personal information from our systems.
Object to Processing: Object to our processing of your personal data where we are relying on a legitimate interest.
Data Portability: Obtain and reuse your personal data for your own purposes across different services.
Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
Lodge a Complaint: If you believe we are not complying with data protection laws, you have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at support@mfr.io. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.
Our Privacy Policy may evolve over time to reflect changes in our data practices or legal requirements. We commit to informing you of any significant changes to our Privacy Policy at least 30 days before they become effective. Notifications will be sent to the email address associated with your account or posted prominently on our website. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the information we collect.
While mfr.ID is steadfast in its adherence to the General Data Protection Regulation (GDPR), our commitment to privacy protection extends globally. We recognize the importance of safeguarding personal information, regardless of borders. We do not transfer your personal data outside of the European Economic Area (EEA).
We have Data Processing Agreements in place with all third-party service providers to ensure they comply with data protection laws and safeguard your information.
Our website uses cookies to improve your user experience. These small text files are placed on your device to collect standard internet log information and visitor behavior information. The types of cookies we use are:
Session Cookies: Essential for navigating our website efficiently; these are temporary and vanish when you close your browser.
Persistent Cookies: These help remember your preferences and remain on your device for future visits.
Third-Party Cookies: Our partners, like Google Analytics (with IP anonymization enabled), use these cookies to gather aggregate data on website traffic and interaction patterns, aiding us in better understanding the usage of our site and improving our services accordingly.
You are in control of your data. You can set your browser to alert you when a website is requesting to store cookies, or you can opt to decline them altogether. Instructions for managing cookies can be found in your browser's help resources. Note that disabling cookies may affect the functionality of this and many other websites that you visit.
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from anyone under 16. If we become aware that a child under 16 has provided us with personal information, we take steps to remove such information and terminate the child's account.
If you have any questions or concerns regarding this Privacy Policy or your personal data, please do not hesitate to email us at support@mfr.io.